Bridging Today

Building Tomorrow.

Terms and Conditions

These Terms govern your use of the CapVerge website and any application for credit made through it. By using this website or submitting an application you agree to them. Please read them together with our Privacy Policy and our Payment & Data Security statement.

1. Who we are

CapVerge (Pty) Ltd (“CapVerge”, “we”, “us”, “our”) is a private company incorporated in the Republic of South Africa.

Item	Detail
Registered name	CapVerge (Pty) Ltd
Company registration number	2025/149059/07
Registered office	362 Main Reef Road, Wentworth Park, Krugersdorp, Gauteng, 1739
National Credit Regulator registration	NCRCP23705
Website	www.capverge.co.za
Email	info@capverge.co.za
Telephone	+27 84 252 6075 / +27 79 897 6977,

We are a registered credit provider in terms of the National Credit Act 34 of 2005 (“the NCA”). Our conduct is regulated by the National Credit Regulator (“the NCR”).

2. Acceptance and changes to these Terms

Using this website, creating an account or submitting an application means you accept these Terms.
If you do not accept them, please do not use the website.
We may update these Terms from time to time. The version published on this website at the time you transact is the version that applies. Material changes will be notified on the website.
These Terms apply to the website. Every loan you take is governed by a separate, signed credit agreement, and that agreement prevails over these Terms in respect of that loan.

3. Eligibility

To apply for credit through CapVerge you must:

be a natural person of at least 18 years of age;
be a South African citizen or a permanent resident with a valid identity document;
hold a South African bank account in your own name;
have a regular, verifiable income from employment or self-employment;
not be subject to an administration order, debt review, or sequestration; and
provide accurate and complete information and supporting documents.

Meeting these requirements does not entitle you to credit. Every application is subject to our credit and affordability assessment.

4. Our credit products

CapVerge offers the products described on this website, which may include micro loans, emergency loans and small business loans. Product availability, loan amounts and terms are set out on the relevant product page and may change.

Important: The advertised maximum amounts are ceilings, not offers. The amount you are approved for depends on your affordability assessment, your credit record and our lending criteria at the time.

5. Applications, credit checks and affordability

5.1 Credit bureau and affordability checks

By submitting an application you authorise us to:

request, receive and verify information about you from any registered credit bureau, and to report your payment behaviour to those bureaus;
verify your identity, income, employment and banking information, including through third-party verification services; and
conduct an affordability assessment as required by sections 78 to 82 of the NCA.

5.2 Responsible lending

We are required by law to decline an application where granting credit would be reckless — that is, where you would not reasonably be able to meet the obligations, or where you do not understand the risks and costs. We will decline in those circumstances, and we are not obliged to give reasons beyond those the NCA requires.

5.3 No offer until agreement

Nothing on this website is an offer of credit. An application, a quotation, or a pre-approval indication does not create a credit agreement. A credit agreement comes into existence only when you accept a pre-agreement statement and quotation and both parties sign the agreement.

5.4 Validity of quotations

A pre-agreement statement and quotation issued to you remains valid for five (5) business days from the date of issue, in line with section 92 of the NCA.

6. Cost of credit

All interest, fees and charges are disclosed to you in the pre-agreement statement and quotation before you sign anything. We do not charge undisclosed fees. Charges are limited to the maximums prescribed by the NCA and its regulations, which currently comprise:

Charge	Basis
Interest	Charged on the reducing balance, at a rate within the statutory maximum for the applicable credit type.
Initiation fee	A once-off fee, subject to the prescribed maximum and never more than 15% of the principal debt.
Monthly service fee	A monthly fee per agreement, subject to the prescribed maximum, plus VAT.
Credit life insurance	Where applicable, subject to the prescribed maximum. You may substitute your own policy of equivalent cover.
Default administration and collection costs	Only as permitted by the NCA and the prescribed tariff.

Statutory maximums are linked to the repurchase rate and change when it changes. The rates and fees applicable to your loan are those stated in your signed agreement.

In duplum: once your account is in default, the total of accrued interest, fees, charges and collection costs may never exceed the unpaid balance of the principal debt as at the date default began (section 103(5) of the NCA).

7. Repayment

Repayments are collected by debit order or another method agreed in writing, on the dates set out in your agreement.
You must ensure sufficient funds are available on each collection date.
You may settle your loan early at any time. There is no penalty for early settlement. We will provide a settlement figure on request.
Payments are allocated in the order prescribed by section 126B of the NCA.

8. Default

If you fail to pay an amount when it is due:

we may charge default interest and permitted administration costs;
we will contact you to arrange an alternative repayment arrangement wherever possible;
we will report the default to the credit bureaus, which may affect your credit record and your ability to obtain credit elsewhere; and
we may deliver a notice under section 129 of the NCA and, if the default is not remedied, take legal steps to recover the outstanding amount.

You have the right at any time to apply to a debt counsellor to be declared over-indebted, and to propose a debt re-arrangement.

9. Your rights under the National Credit Act

To receive a pre-agreement statement and quotation before signing.
To receive documents in an official language you read, where reasonably practicable.
To a free copy of your credit agreement, and to periodic statements.
To settle early without penalty.
To apply for debt review.
To one free credit report from each credit bureau every twelve months, and to challenge information held about you.
Not to be discriminated against in the assessment of your application.

10. Use of this website

You may use this website for lawful purposes only. You may not:

submit false, misleading or fraudulent information, or apply on behalf of another person without authority;
attempt to gain unauthorised access to any part of the website, its systems or another user’s account;
introduce malicious code, or interfere with the operation or security of the website; or
copy, scrape, reproduce or redistribute the content of this website for commercial purposes without our written permission.

11. Accounts and security

You are responsible for keeping your login credentials confidential and for all activity under your account.
Notify us immediately at info@capverge.co.za if you suspect unauthorised access.
We may suspend or close an account where we reasonably suspect fraud, misuse or a breach of these Terms.

12. Intellectual property

The CapVerge name, logo, slogan, website design, text, graphics and software are owned by or licensed to CapVerge and are protected by law. No right or licence is granted to you other than to view the website for its intended purpose.

13. Accuracy of information and calculators

Loan calculators, eligibility checkers and illustrative figures on this website are estimates provided for convenience. They are not quotations, do not take your full circumstances into account, and are not binding on us. Only a pre-agreement statement and quotation reflects the actual cost of credit.

14. Third-party links and service providers

This website may link to third-party sites and we use third-party service providers for functions such as identity verification, credit bureau enquiries, loan management and payment processing. We are not responsible for the content of third-party websites. Our use of service providers is governed by written agreements and by our Privacy Policy.

15. Limitation of liability

To the maximum extent permitted by law, and subject to the Consumer Protection Act 68 of 2008:

we do not warrant that the website will be uninterrupted, error-free or free of harmful components;
we are not liable for any indirect, incidental or consequential loss arising from your use of, or inability to use, the website; and
nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for gross negligence or wilful misconduct.

16. Electronic communications

You consent to us communicating with you electronically, and you agree that electronic communications, records and signatures satisfy any legal requirement of writing or signature in terms of the Electronic Communications and Transactions Act 25 of 2002.

17. Complaints and dispute resolution

We aim to resolve complaints quickly and fairly. Please follow these steps:

Step	Where to go
1. CapVerge	Email info@capverge.co.za with your name, ID number, account number and a description of the complaint. We will acknowledge within [X] business days and aim to resolve within [X] business days.
2. Credit Ombud	If you are not satisfied, refer the matter to the Credit Ombud — www.creditombud.org.za, 0861 66 28 37, ombud@creditombud.org.za.
3. National Credit Regulator	Complaints may also be lodged with the NCR — www.ncr.org.za, 0860 627 627, complaints@ncr.org.za.
4. National Consumer Tribunal	Certain matters may be referred to the National Consumer Tribunal — www.thenct.org.za.

18. Governing law

These Terms are governed by the laws of the Republic of South Africa. You consent to the jurisdiction of the Magistrate’s Court having jurisdiction over you, notwithstanding that the claim may exceed that court’s monetary limits.

19. General

If any provision of these Terms is found unenforceable, the remaining provisions continue to apply.
Our failure to enforce any right does not amount to a waiver of that right.
You may not cede or assign your rights under these Terms without our written consent.

Version 1.0 · Effective 27 July 2026 · Next review July 2027. Items marked in square brackets require confirmation before publication. This document has been prepared for CapVerge’s internal use and should be reviewed by an admitted attorney before it is published.